Languages and translation
Overview
Each contact has a preferred language. Reach can translate a newsletter issue into the languages your organisation chooses, with AI assistance. A person reviews each translation, and readers who prefer that language then get it.
Before you start
To set your organisation’s languages, your role needs to manage the organisation’s settings. To choose a newsletter’s languages, it needs to edit the newsletter’s settings.
To translate an issue, your role needs to edit it. To mark a translation as reviewed, it needs to approve or send the issue.
Translation uses AI assistance, which Zavon turns on for your organisation.
Set your organisation’s languages
Open the languages
In the sidebar, select Setup › Languages.
Set the main language
Under Main language, set Newsletters are written in.
Add other languages
Under Translated into, add each language to Languages readers may prefer. Type its own name or its English name.
Save
Select Save. Reach shows Languages saved.
Set a contact’s language
Open the contact
In the sidebar, select People › Contacts. Select the contact.
Set the language
On Overview, set Preferred language. It saves at once.
Read where it came from
Read the line under it, such as Set for everybody or Chosen in Reach.
Find contacts by language
On the Contacts screen, set the Language filter. A smart list can use Preferred language too.
Translate an issue
Open the translations
Open the issue. Select Actions, then Translate… The Translations screen opens.
Pick a language
Select a language under Languages.
Translate it
Select Translate with AI. Reach translates one part at a time, such as Translating 2 of 5….
Read it
Read each line beside the words it replaces.
Change a line
Type over any line. Select Save changes, or Discard changes.
Review it
Select Mark as reviewed. Readers who prefer the language now get it.
Review translations with the approval
Open the review
Open the review of the issue. Read the Translations card.
Read a language
Select Read side by side. The translation shows beside the words of the issue.
Review it
Select Mark as reviewed, or approve the issue. An approval reviews the translations it was approved with.
Troubleshooting
If Translate with AI is not available, hold the pointer over it. The tooltip gives the reason, such as an issue that is locked or sent.
If Mark as reviewed is not available, hold the pointer over it. Your role may not approve or send the issue, or the language is reviewed already.
If a language shows Source changed, the words of the issue changed after it was translated. Select Translate with AI again, then review it.
If the newsletter’s Translations settings offer no languages, add them first under Setup › Languages.
Good to know
English to start. Every contact’s preferred language starts as English, shown as Set for everybody. Change it on the contact.
All or nothing. A language goes out only when every part of the issue is translated and reviewed. Until then, its readers get the issue as written.
Never held. A translation never holds a send. When one is not ready, its readers get the source.
What is translated. The title, the preheader, headings, text, quotes, lists, buttons, and the alt text and captions of pictures. Other blocks stay in the main language.
Merge fields and links. Merge fields, links and formatting keep their exact place in each translation.
Fixed once approved. After an issue is approved or scheduled, its translations go out as they were approved.
Send a newsletter: create a publication, then write, test and send an issue.
Approve a newsletter before it is sent: submit an issue for review before it goes out.
A person’s profile: everything about one contact.
Smart lists: lists that follow rules.